On your watch, open the Settings app > About > Shutdown > confirm the shutdown.The first thing you need to do is to turn off your Fitbit and turn it back on. If your tracker and your phone have been working flawlessly since you have it and then this problem started to occur, then it could be just a very minor issue. Refresh connection between phone and Ionic.Make sure the Always Connected and All-Day Sync are enabled on your Ionic.Restart your phone and make sure Bluetooth is enabled.Turn off your Fitbit Ionic and then turn it back on.The following are the things you can do if your Fitbit Ionic is no longer syncing properly with your phone. Or, if you need further assistance, fill up our questionnaire as we may be able to help you with your concern. We may have already published articles that could help you with your problem. So, in this post, I will guide you in troubleshooting your Ionic that no longer syncs properly with your phone and wrong data are sent across.īut before we move on, if you are looking for a solution to a different problem, drop in on our Fitbit Ionic Troubleshooting page for we have already solved some of the most common issues with this device. In the case of your Fitbit Ionic, syncing issues may occur if the connection is interrupted. ![]() That’s the reason why there are devices nowadays that cannot pair with other devices. ![]() But since the connection between these devices are established via Bluetooth, it isn’t as stable as compared to Wifi connections.ĭon’t get me wrong, Bluetooth has been sophisticatedly been improved since it was first used but it always has its limitations. There are features that you can actually find very helpful once the tracker is paired and properly connected with a phone. While your Fitbit Ionic is a standalone health tracker, you can enjoy it’s full potential if you use it together with your smartphone.
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